Small print & information

Booking information

Information on arrival & depature

Your room is available for you on your day of arrival by 4 pm at the latest. As soon as you have moved into your room you are welcome to use the hotel’s bathing and sauna area.

On your day of departure, we ask that you vacate your room by noon (12 pm), though you are welcome to use the wellness area for the whole day at no extra charge. There are plenty of changing cubicles and lockers available.

If you arrive later than 11 pm in the night - that is no problem at all but please let us know so that we can easier coordinate your arrival.

Minimum stay at certain times

We offer breaks of a certain minimum length over weekends from Friday to Sunday, long weekends, in the holiday season, and when special events are taking place. At such times we offer special packages and will happily give you advice about them.

Holiday Weekends 2017

Immaculate Conception    08.12.-10.12.2017 (Fr-So)

Holiday Weekends 2018

May Day 29.04.-01.05.2018 (So-Di)
Ascension  10.05.-13.05.2018 (Do-So)
Whitsun 18.05.-21.05.2018 (Fr-Mo)
Corpus Christi 31.05.-03.06.2018 (Do-So)
National holiday 25.10.-28.10.2018 (Do-So)
All hallows 01.11.-04.11.2018 (Do-So)
Immaculate Conception   08.12.-10.12.2018 (Fr-So)

Vouchers

Vouchers only become valid from the date of payment and can be redeemed from that time on. A voucher of a specific season is only valid for one year and after that it can be redeemed for its value. Cash settlement is not possible.

It is not possible to pay WASNERIN vouchers with other vouchers.

We recommend to reserve a room early, together with the announcement of the voucher number.

Right of withdrawal

With online vouchers there is a right of withdrawal within 14 days. This right can only be made valid with an explicit and written advice of cancelation. The voucher loses its validity and cannot be redeemed.

For online reservations the right of withdrawal is not applied.

Cancellation conditions

If something should crop up meaning you have to cancel your stay with us, the following charges apply:

  • Up to 14 days before arrival: no charge
  • Up to 4 days before arrival: 40 % of the booking price will be charged
  • Cancellations on the day of arrival, or no notice given: 90 % of the booking price will be charged

Supplements

Local tourist tax: €2.50 per person per day for persons older than 15 years and over.

Single occupancy: When booking a double room for single occupancy, a supplement of € 25 per day applies for our Double rooms "Dachstein". You can find more information by contacting us: +43 3622 52108 or reservierung@diewasnerin.at.

Deduction

Please be aware that all our WASNERIN services are included in your price and that single services can not be refunded.

Method of payment

Payment can be made in cash, by debit card, Visa, and MasterCard.

Further useful information

Arrival by plane/rail

Our own Shuttle service can pick you up free of charge from Bad Aussee railway station and bring you to the WASNERIN. If requested, a pickup from Salzburg railway station or Salzburg airport or Graz is also possible at special rates. Transfers from the WASNERIN into the centre of Bad Aussee are available through the low-cost "Ausseer Narzissenjet". Please give us good notice of your arrival details.

Free parking

We have covered parking and an underground garage available for guests to use throughout their stay.

Smoke-free environment

The WASNERIN is an entirely smoking free hotel, in order for everyone to enjoy the fresh air in this beautiful region surrounded by mountains.

We ask our guests to respect our non-smoking rule within all our premises - in- and outdoors. This restraint applies also for e-cigarettes!

Children

Dear families, as THE WASNERIN represents a time-out retreat for those seeking relaxation and health-conscious guests, we are very keen on peace and mutual respect in the house. Therefore, we have a limited number of larger family rooms in the main house as well as child-free zones (entire sauna area as well as the rest areas in our panoramic floor) throughout the house. We kindly ask you to consider this when planning your vacation.

WiFi

You can use our free WiFi on your room and the public areas, however, we ask our guests to respect our "offline zones" within the restaurant and wellness area.

Opening hours

Pool area
  7 am - 8 pm
Sauna area
May - September 12 pm - 8 pm
  October - April 10 am - 8 pm
Fitness   7 am - 9 pm
SPA Reception & treatments Monday - Saturday 9 am - 7 pm
  Sunday 9 am - 2 pm
Yoga & Activities according to our daily program
Restaurant & Bar Breakfast 7 am - 11 am
  Dinner 6 pm - 8:30 pm
  Bar 11 am - 12 am
Reception   7 am - 11 pm

Bringing your dog on holiday

Well-behaved dogs are very welcome here at hotel DIE WASNERIN. For pet owners there is a limited number of rooms with access to a small garden. We charge € 25 per day (excluding food) for your dog. Please inform our reception if you are bringing your pet with you, at the time of booking or when directing your enquiry in the first place.

We reserve the right to charge additional cleaning fees at the rate of € 55, if there is extensive soiling.